Frequently asked questions regarding commercial import regulations, wholesale payment terms, product warranties, and local distribution requirements.
No. ALICE SPRING PTY LTD is a registered commercial importer and bulk trade wholesaler. We operate strictly in the B2B supply chain, supplying wholesale electrical merchants, construction developers, and licensed commercial contractors. We do not sell directly to residential consumers.
No. Alice Spring is strictly a product supply chain distributor. We do not employ residential installation crews, do not perform building site inspections, and do not handle network utility (DNSP) grid connection engineering designs. All system-level electrical and building design remains the customer's contractor responsibility.
Yes. All electrical products and solar modules imported by Alice Spring are certified under strict Australian Standards (AS/NZS 3000 wiring compliance, AS/NZS 4777.2 grid tie inverters, etc.) and are fully listed on the Clean Energy Council (CEC) approved product database.
To request trade credit terms, commercial buyers must complete our ABN onboarding check, provide active trade references, and pass standard ASIC registration verification. Contact our accounts desk at samantha1966@126.com for credit applications.
Monocrystalline module pallets and BESS battery enclosures are heavy cargo. Delivery vehicles require wide, clear road access and appropriate heavy forklift unloading gear. Any site delivery constraints (e.g. lack of loading dock) must be declared at the time of quotation so we can book tail-lift carriers.
All supplied equipment carries standard manufacturer warranties that comply with Australian Consumer Law. Alice Spring manages warranty claims through official manufacturer channels, assisting B2B buyers with replacement hardware under warranty guidelines.